MultiChoice is apologising to DStv subscribers over problems with its on demand DStv Catch Up service, saying new software is to blame for viewers not getting all their programming and that it is working on the problem.
DStv subscribers are angry over certain titles and episodes that have not been available as promised on DStv Now and on the DStv Catch Up service on their DStv PVR’s over the past few weeks.
“We started experiencing challenges with delayed titles a few weeks ago when we installed a new automated workflow system,” MultiChoice told Channel24.
“As with many software deployments – even though it was tested beforehand, we encountered some unforeseen issues.”
“We apologise to our customers for not having all titles regularly on the DStv Catch Up service at the moment. We know how popular this service is amongst our customers.”
“Our technical teams are working non-stop to ensure all delayed titles are delivered. We’re confident the service will be back to normal very soon,” said MultiChoice.
Last week Elemental Technologies announced that its signed a deal with MultiChoice to help the satellite pay-TV platform with the launch of a time-shifted subscription video-on-demand (SvoD) service.
It’s not clear whether it’s the integration of this software and technology that’s to blame for MultiChoice’s problems with the DStv Catch Up service.
Elemental, an Amazon Web Services company, said that it is helping MultiChoice with its “forthcoming SVoD service” and that it will help MultiChoice to drive its video-on-demand workflows, optimise the delivery of live streamed content and support MultiChoice’s future time-shift SVoD offer.
“This new offer will support MultiChoice DStv Box Office and MultiChoice DStv Catch-up such that premium subscribers can watch the latest movies, sports and television shows up to seven days after they air,” said Elemental Technologies.
“MultiChoice does not have a time-shifted SVoD service, nor are we planning to launch something like this anytime soon,” MultiChoice told Channel24 in response to Elemental’s press release.